Questions

Once you place your order, you'll receive notifications about any changes to your order status via email. Order processing time is 1 to 2 business days, plus the courier's delivery time (1 to 2 business days). Once your order has shipped, you'll receive an email notifying you of any changes to its status.

The courier should arrive the next business day. If they haven't, check the tracking number to see if a delivery attempt was made. The courier is not obligated to contact you before attempting delivery.

You will receive an email from the delivery company with the parcel number and a tracking link, so you can monitor its status on an ongoing basis.

If for some reason the courier was unable to deliver the parcel, he will make two more attempts in the next few business days.

If you fail to collect your parcel again, it will be returned to your local branch. The parcel will be held for collection for 3 business days. After this time, it will be returned to our warehouse.

In the case of DPD courier, you will additionally receive an SMS message on the day the parcel is released for delivery to the phone number provided in the order with the parcel number (the ability to track the parcel) and the courier's phone number, as well as the option to change the delivery date in the following business days.

We include the customer's telephone number with each shipment to enable the courier to arrange delivery details in such cases.

We apologize, but this is unfortunately not possible. Courier companies operate independently of us, and if you have any comments or requests, please contact them.

After sending the order, you will receive an email with the change of order status (please also check your Spam or Offers box). All placed orders are delivered to customers within 24 hours from the moment the package is handed over to the courier.

You will also receive an email from the delivery company with the parcel number and a link to track your shipment, so you can monitor its status on an ongoing basis.

If your order hasn't been processed and you wish to cancel, please contact our hotline immediately. Sending a message via email or social media does not guarantee that we will cancel your order.

No, full reservation of goods is only guaranteed by placing an order in our store.

If you are determined and want to be sure that the product you have chosen will be available, do not delay purchasing it because adding the product to your cart does not guarantee its reservation.

At the same time, another person who has added a product to their cart may purchase the last item of a given size or model. In this case, when you attempt to purchase, your cart will update and indicate that the product you selected is no longer available.

Registration is not mandatory, but it is a one-time process and provides a number of benefits:

• For subsequent orders, there is no need to complete all the data, as some of it is already stored in the system.
• You can view your placed orders, your data, and current order status at any time.
• You have access to your order history

You can also make a purchase without registering, but you will not have access to the above-mentioned options.

Exchanges are only possible on a return basis:

• Return the product you wish to exchange according to the returns instructions.
• Place a new order. Your refund for the returned product will be issued within 14 calendar days of our store receiving your shipment.

You can make a return within 14 days of receiving your shipment. The date you shipped your order is the date you received it (e.g., you received your order on the 10th, so the deadline for sending your return will be the 24th).

We will process your refund within a few days of receiving your package, but no later than 14 calendar days from the date our store receives your return. Your refund will be processed using the same payment method used to pay for your order.

Please note that returned goods must be sent via registered parcel, which can be tracked online. You will be able to check when your return arrived. If the carrier loses your package, you can file a complaint. You can choose the carrier of your choice, including a courier company or the Polish Post.

Registering with our store is free of charge; it has always been and always will be free for you. Simply joining Loreza doesn't require you to make any purchases.

Of course, you can cancel your Loreza account at any time. Just contact us by email. We'll be happy to help you permanently delete your data, but we'll be sad to see you leave.

We know that the more data we have to manage, the easier it is to forget one. If you forget your password to access the Lorez website, simply click the "I forgot my login or password" link and enter the email address you used to create your account. An email will be sent to the email address you provided, offering you the option to log in without entering your password. If you wish, you can also set a new password by clicking the "set a new password" link in the email.

We attach great importance to the confidentiality of your data, in compliance with applicable regulations on personal data protection and the prohibition of its dissemination in the media. We process it only for the purposes of completing sales transactions. Information security is discussed extensively in our privacy policy.