Store regulations
ONLINE STORE REGULATIONS
1. The owner and operator of the online store via the website https://www.loreza.pl/ (hereinafter referred to as the "Online Store" or "Store") is Wioletta Jankowska, conducting business activity under the name HANDEL ODZIEŻĄ Wioletta Jankowska, entered into the Central Registration and Information on Business,
NIP: 6651492668, REGON: 302696717.
Contact with the Administrator is possible:
1) by mail, to the following address: ul. Wiosny Ludów 15, 62-500 Konin
2) electronically (by e-mail), at: lorenzo.konin@gmail.com
2. These Regulations are addressed to all users and define the rules for registering and using an Individual Account, selling the Seller's products via the Online Store and specifying the rules and conditions for providing free services electronically.
3. The Customer can contact the Online Store via e-mail: kontakt@loreza.pl or by phone from Monday to Friday from 10:00 a.m. to 6:00 p.m. at +48 781 428 816
§ 1 Definitions
Customer – an entity that is a user of the Store’s website, for which services may be provided via the Online Store in accordance with the Regulations and legal provisions.
Civil Code - the Civil Code Act of 23 April 1964 (Journal of Laws of 2014, item 121, as amended).
Consumer – means a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
Individual Account – a panel assigned individually to the Customer after registering data in the Online Store system, marked with the e-mail address and password provided by the Customer in the Seller’s IT system, allowing the Customer to use additional functionalities of the Store’s website.
Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, to whom the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.
Regulations - means these regulations.
Seller - Wioletta Jankowska, running a business under the name HANDEL ODZIEŻĄ Wioletta Jankowska - NIP: 6651492668, REGON: 302696717 - entered into the Central Register and Information on Business Activity,
Goods – means the product presented each time by the Seller in the Online Store for the purpose of sale.
Contact details – the following data by means of which the Customer can contact the Online Store: e-mail address: kontakt@loreza.pl or by phone from Monday to Friday from 10:00 a.m. to 6:00 p.m. at +48 781 428 816
Sales Agreement – a contract for the sale of Goods concluded between the Seller and the Customer, the terms of which are specified in particular in these Terms and Conditions. The Sales Agreement is concluded using means of distance communication, after the Seller accepts the Order under the terms set forth in these Terms and Conditions.
Newsletter - this shall be understood as an information bulletin regarding new products and promotions in the Online Store, to which the Customer has agreed to subscribe by entering his/her e-mail address in the "Newsletter" field;
§ 2 General provisions and rules of using the Store
1. Each Customer may access the Regulations at any time via the "Store Regulations" link located on the Online Store website.
2. Information about the Goods published in the Online Store, such as photos, descriptions, prices, constitute an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Regulations.
3. Photos and descriptions of the products offered are intended to present the specific models of Goods indicated on them.
4. The minimum technical requirements that must be met to cooperate with the IT system used by the Seller, including the conclusion of the Sales Agreement and the provision of other electronic services, are: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail and a valid e-mail address; (3) Internet browser: Mozilla Firefox version 17.0 or higher or Internet Explorer version 10.0 or higher, Opera version 12.0 or higher, Google Chrome version 23.0 or higher, Safari version 5.0 or higher; (4) the recommended minimum screen resolution is 1024x768.
5. It is not permissible:
a. using the Online Store to conduct activities that would infringe the interests of the owner of the Online Store, in a manner contrary to the law, good practices or infringing the personal rights of third parties,
b. providing illegal content to the Store,
c. using the Store in a way that disrupts its operation or undertakes IT activities or any other activities aimed at obtaining information not intended for the Customer, including data of other Customers;
d. placing unsolicited commercial information within the Store, and
e. using the content posted on the Store's website for any purpose other than personal use.
§ 3 Rules for placing an Order and concluding a Sales Agreement
1. The Seller enables the conclusion of contracts for the sale of Goods via the Internet and provides other services provided for in these Regulations.
2. In order to register an Individual Account and to conclude a Sales Agreement via the Store's website, the Customer must have an active e-mail account.
3. Creating an Individual Account is not necessary to place an order in the Online Store.
4. The Customer may place orders in the Online Store via the Store's website 7 days a week, 24 hours a day.
5. To place an order, you must select the Goods in the Store, particularly regarding their model, quantity, and size. Each Good should be added to the "Cart" using the "Add to Cart" option. Selecting each Good will take you to the "Cart." To continue selecting Goods, use the "Continue Shopping" option. After completing the entire order, go to the "Cart" and continue the ordering process. When placing an order, the Customer can log in to their Individual Account or place the order without registration by entering their personal information and delivery address in the appropriate fields. In the next steps, the Customer can select the delivery method and payment method. They will be informed of the total price for the selected Goods and their delivery, as well as any additional costs they are required to incur in connection with the order.
6. Then, the Customer places the order by selecting the option "I am purchasing with the obligation to pay and collect".
7. The condition for placing an order is acceptance of the Regulations and the Privacy Policy by marking the appropriate box in the order form.
8. Information provided by the Customer when placing an order must be truthful, current, and accurate. The Seller reserves the right to refuse an order if the information provided is so inaccurate that it prevents the order from being fulfilled, in particular, it prevents the proper delivery of the ordered Goods. Before refusing an order, the Seller will attempt to contact the Customer to obtain the necessary information.
9. Until the selection of Goods is confirmed by clicking the "I purchase with an obligation to pay and collect" button, the Customer can make changes and modifications to the Goods in the order, as well as to the shipping or billing contact information. Until payment is made, the Customer may discontinue placing the order by not continuing with the next steps. In such a situation, the Customer's order will not be fulfilled.
10. Placing an order by the Customer constitutes an offer by the Customer to the Seller to conclude a contract for the sale of Goods within the meaning of the provisions of the Civil Code.
11. After placing an order, the Seller will send an order confirmation to the email address provided by the Customer. The Seller will then send a confirmation of order acceptance to the email address provided by the Customer.
12. The conclusion of the Goods Sales Agreement between the Seller and the Customer takes place upon the Customer receiving information about the acceptance of the order referred to in paragraph 11. This information contains confirmation of the terms of the Sales Agreement concluded on the basis of the Regulations.
13. Adding the Product to your Likes using the heart option (add to likes) does not constitute adding the Product to the Cart and does not enable you to place an order.
§ 4 Creation of an individual account
1. To create an Individual Account, the Customer is required to register their data free of charge in the Store's database. Data registration is performed by completing the registration form available in the "Registration" tab or in the "Login" tab and selecting the "Register" option. Completing the form requires providing the following information: first name, last name, email address, and establishing a personalized password for the Customer.
2. The condition for creating an Individual Account is acceptance of the Regulations and the Privacy Policy by marking the appropriate field in the form.
3. After submitting the completed registration form, the Customer will immediately receive confirmation of the Seller's registration of the Individual Account in the Store via email to the email address provided in the registration form. At this point, an agreement for the electronic provision of the Individual Account service is concluded, and the Customer will be able to access the Individual Account and make changes to their data provided at the time of registration.
§ 5 Delivery
1. Goods are delivered to the address indicated by the Customer in the order within the territory of the Republic of Poland, as well as outside Poland.
2. For deliveries within Poland, Goods are delivered via DPD and Pocztex Kurier Poczta Polska. For deliveries outside Poland, Goods are delivered via Poczta Polska. Delivery fees are specified in the order form.
3. On the day of sending the Goods to the Customer, the Seller sends information about the shipment to the Customer's e-mail address.
4. Goods are delivered within 1 to 3 business days for deliveries within Poland. For deliveries outside Poland, the delivery time is 3 to 6 business days. Delivery times expressed in business days should be understood as all days from Monday to Friday inclusive, excluding public holidays.
5. Each shipment of Goods includes proof of purchase (receipt or VAT invoice) and a goods exchange/return form.
§ 6 Prices and Payments
1. Prices on the website given in Polish zloty are gross prices and include VAT.
2. The price of the goods does not include the cost of shipping, the amount of which depends on the chosen method of delivery and payment.
3. The purchase price of the goods listed on the Store's website is final and binding from the moment the Customer receives an e-mail confirming acceptance of the Customer's order for the purchase of selected Goods, as indicated in § 3, paragraph 10. This price will not change, regardless of price changes introduced on the Store's website or any promotional or sale campaigns initiated.
4. The Customer pays the price for the ordered Goods together with delivery costs, according to his choice:
a. by bank transfer via electronic payment via the PayU payment system, operated by PayU SA with its registered office in Poznań, before delivery.
b. by bank transfer using the Pay Pal payment system, operated by PayPal (Europe) based in Luxembourg, before delivery.
c. at the Seller's store if the personal collection option is selected.
5. If the Customer chooses the payment method specified in paragraph 4a. of this section, the Seller will start processing the order after receiving confirmation of payment from the PayU system, but not earlier than after sending an e-mail to the Customer confirming acceptance of the order placed by the Customer for the purchase of selected Goods, indicated in § 3 paragraph 10.
6. If the Customer selects the payment method specified in paragraph 4b. of this section, the Seller will start processing the order after receiving confirmation of payment from PayPal, but not earlier than after sending an e-mail to the Customer confirming acceptance of the Customer's order for the purchase of selected Goods, as indicated in § 3 paragraph 10.
7. If the Customer selects the payment method specified in paragraph 4c, failure to collect and pay within 7 days from the date of notification of the Order, despite the Seller setting an additional appropriate deadline, will result in the Seller being entitled to withdraw from the Sales Agreement. The Customer may also cancel the Order within the specified timeframe without incurring any consequences, which shall not affect their right to withdraw from the Agreement.
8. The Seller reserves the right to change the prices of Goods in the Store, introduce new Goods to the Store, conduct and cancel promotional campaigns on the Store's websites, or make changes therein in accordance with the Civil Code and other acts, provided that such changes do not violate the rights of persons who concluded Sales Agreements for Goods offered by the Store before the aforementioned changes were made or the rights of persons entitled to benefit from a given promotion, in accordance with its rules and during its duration.
§ 7 Complaints
1. If the purchased Goods have a physical or legal defect, the Seller is liable to the Customer under Article 556 et seq. of the Civil Code (warranty).
2. The Seller takes steps to ensure the proper functioning of the Store, to the extent that results from current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.
3. If the sold Goods have a defect, the Customer may:
a. submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply after 14 days from the date of purchase or if the Goods have already been replaced or repaired by the Seller or the Seller has failed to fulfill the obligation to replace the Goods with defect-free ones or remove the defects.
b. demand replacement of the Goods with defect-free ones or removal of the defect. The Seller is obligated to replace the defective Goods with defect-free ones or remove the defect within a reasonable time without undue inconvenience to the Customer.
4. Instead of the Seller's proposed removal of the defect, the Customer may request the replacement of the Goods with defect-free ones, or instead of replacing the Goods, request the removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessive costs, the value of the defect-free Goods, the type and significance of the identified defect, and the inconvenience to which the Customer would be exposed under another method of satisfaction are also taken into account.
5. The Seller may refuse to satisfy the Customer's request to replace the Goods with defect-free ones or to remove the defect if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible method of bringing the Goods into compliance with the Sales Agreement. The costs of repair or replacement shall be borne by the Seller.
6. A Customer who exercises warranty rights is obligated to deliver the defective item to the Seller's address. The Seller covers the shipping costs.
7. The Seller is liable under the warranty if a physical defect is discovered within two years of the Goods being delivered to the Customer. A claim for removal of a defect or replacement of the Goods with defect-free goods expires after one year, but if the Customer is a Consumer, this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to the defect in the Goods. If the Customer requested replacement of the Goods with defect-free goods or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a declaration of price reduction begins upon the ineffective expiry of the period for replacement of the Goods or removal of the defect.
8. Complaints may be submitted in writing by returning the goods along with a description of the defect and proof of purchase from the Store, by registered mail or other means of delivery, to the following address: Aleksandra Rytla 28/31, 08-110 Siedlce, or if the complaint concerns free services provided electronically by the Seller, as referred to in the Terms and Conditions. Complaints may be submitted to the Seller's email address, including a description of the reported problem. The Customer may also use the complaint form available for download in the "Complaints and Returns" tab.
9. The Customer will receive information on how the complaint will be handled within 14 days from the date of the Customer's request.
10. The Seller does not undertake under these Regulations to use out-of-court dispute resolution, referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.
§ 8 Right to withdraw from the Sales Agreement
1. A Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
2. The period for withdrawal from the Sales Agreement begins from the moment the Consumer or a third party indicated by him takes possession of the Goods.
3. The Consumer may withdraw from the Sales Agreement by informing the Store of his/her decision to withdraw from the agreement by means of an unequivocal statement via e-mail to the Seller's address provided in the Contact Details.
4. The Customer may use the template form available in the "Complaints and Returns" tab, but this is not mandatory. The Customer may also complete and scan the form or any other clear statement via email to the Seller's address provided in the Contact Details. If the Customer submits the declaration of withdrawal electronically, the Seller will immediately send the Customer a confirmation of receipt of the declaration on a durable medium.
5. To meet the deadline specified in paragraph 1, it is sufficient to send the declaration of withdrawal before its expiry.
6. In the event of withdrawal from the Sales Agreement, it is considered not to have been concluded.
7. If the Consumer has submitted a declaration of withdrawal from the Sales Agreement before the Seller has accepted his offer, the offer is no longer binding.
8. The Seller is obligated to immediately, and no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Sales Agreement, refund all payments made by the Consumer, excluding the cost of delivery. However, goods that have been opened and used, such as cosmetics and perfumes, are not refundable. The Seller may withhold reimbursement of payments received from the Consumer until the Goods are received back or the Consumer provides proof of sending back the Goods, whichever occurs first. The Seller will refund the payments using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for them.
9. If the Consumer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
10. The Consumer is obligated to return the Goods to the Seller immediately, but no later than 14 days from the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to return the Goods before its expiry.
11. In the event of withdrawal from the Sales Agreement, the Customer who is a Consumer shall bear the direct costs of returning the Goods.
12. The Consumer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
§ 9 Other services provided electronically
1. In addition to enabling the conclusion of Sales Agreements via the Store in accordance with these Regulations, the Seller also provides the following services electronically to Customers free of charge:
a. Newsletter service
b. Individual Account Service
c. Service of Notification of Product Availability and Subscription for the Product.
2. In order to commence the provision of the Newsletter service, the Customer must consent to receiving the Newsletter by checking the appropriate box when creating an Individual Account or by completing the data in the "Newsletter" field and confirming it by clicking on the activation link sent by the Seller to the e-mail address provided by the Customer (the moment of commencement of the Newsletter delivery service).
3. The Newsletter is provided free of charge for an indefinite period. The Customer may, at any time and without giving any reason, unsubscribe from the Newsletter (opt out), in particular by clicking the deactivation link included in each Newsletter sent to the Customer via email or by sending an appropriate request to the Seller using the contact details provided.
4. The Individual Account service is available after registering data in the Store's system on the terms described in paragraph 4 of the Regulations and consists in providing the Customer with an individual panel in the Seller's IT system, allowing the Customer to use additional functionalities of the Store's website, such as modifying the Customer's data, maintaining the Customer's session after logging in to the Individual Account, storing and making the order history available to the Customer, and tracking the status of orders.
5. The service of Notification of Product availability and Subscription for the Product is available after completing the appropriate field with the e-mail address.
6. The Customer is entitled at any time to request that the Store cease to provide the services indicated in paragraph 1. In such a case, the agreement for the provision of the Newsletter service or the Individual Account service, respectively, is terminated and the Seller has 14 days to delete the Individual Account or delete the Customer's data from the database of persons who have agreed to receive the Newsletter, subject to the principles of processing Customers' personal data contained in the "Privacy Policy" document, available on the Store's website under the "Privacy Policy" tab.
§ 10 Personal data protection
1. The Customer's personal data are processed by the Seller as the personal data controller.
2. The Seller applies appropriate technical and organizational measures to ensure the protection of personal data.
3. The principles and purposes of processing Customers' personal data are contained in the "Privacy Policy" document, available on the Store's website under the "Privacy Policy" tab.
§ 11 Final provisions
1. The Regulations are effective from 16 March 2024.
2. Contracts concluded by the Seller are concluded in Polish.
3. The Seller is liable for non-performance or improper performance of the contract. In the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of the actual losses incurred by the Customer who is an Entrepreneur.
4. The Parties will strive to amicably resolve any disputes arising from the contract concluded under these Regulations.
5. The Customer who is a Consumer has the right to use the following extrajudicial methods of pursuing claims and handling complaints:
a. the possibility of filing a request for the conduct of proceedings for the out-of-court resolution of consumer disputes on the basis of the Act of 23 September 2016 on the out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823), i.e. e.g. to the Provincial Inspector of Trade Inspection in Katowice;
b. filing a request for the case to be considered by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection; and
c. contacting the Municipal Consumer Ombudsman for assistance in protecting consumer interests and rights. Social organizations, such as the Association of Polish Consumers, also provide free assistance to consumers in protecting their rights and interests.
6. Failure to accept the Terms and Conditions will prevent the purchase of Goods offered by the Store. The Store will allow the Customer to review the Terms and Conditions when placing an order. All orders accepted by the Seller for fulfillment before the effective date of the new Terms and Conditions will be fulfilled pursuant to the Terms and Conditions in force on the date the Customer places the order. Customers with an Individual Account will be notified of changes to the Terms and Conditions via email. Customers who do not accept the changes introduced in the Terms and Conditions have the right to withdraw from the contract for the provision of electronic services.
7. The law applicable to the resolution of any disputes arising under these Terms and Conditions is Polish law. In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular the Civil Code and other relevant provisions of generally applicable law.