Karta podarunkowa / Voucher

1. Goods are delivered to the address indicated by the Customer in the order within the territory of the Republic of Poland, as well as outside Poland.

2. For deliveries within Poland, Goods are delivered via DPD and InPost. For deliveries outside Poland, Goods are delivered via DPD. Delivery fees are provided on the order form.

3. On the day of sending the Goods to the Customer, the Seller sends information about the shipment to the Customer's e-mail address.

4. Goods are delivered within 2 to 4 business days for deliveries within Poland. For deliveries outside Poland, the delivery time is 3 to 6 business days. Delivery times expressed in business days are defined as all days from Monday to Friday inclusive, excluding public holidays.

5. Each shipment of Goods includes proof of purchase (receipt or VAT invoice) and a goods exchange/return form.

Returns will be accepted within 14 days of the customer receiving the package. Customers are required to notify us by email or phone before returning the goods, only in the following cases:

- Wrong item received
- The item arrived not as expected (e.g. damaged packaging)
- The item had defects
- Delivery time exceeded (14 days from order)

Returned items must be in their original packaging, securely packed, undamaged, and unworn. This means that the items must be securely packed in a cardboard box for protection during transit, preferably in the same box used to ship to the customer. Opened and used merchandise, such as cosmetics and perfumes, is not eligible for return.

More information on the Complaints and Returns page